Renter Portal

How To Report Maintenance

It is a requirement that all maintenance items must be reported and recorded in writing.
Please see below how to report your maintenance.
Please note: It is important that your keep us up to date with changes to your contact details as this is how the system recogonises your maintenance request.

Disclaimer : If false maintenance requested and arises call out fee, the renter will be the responsible for the payment.

Option 1

24/7 Online Chat
Submit your request via our online maintenance chat at the bottom right hand side of page

Option 2

QR Code
Please scan the QR code with your registered mobile number

Urgent Maintenance Issue

In business hours:
Please contact your Property Manager 9am -5pm Monday to Friday

Non-Trading hours:
Should you have an emergency item outside of trading hours that can wait until first thing the next business day and in mean time, submit your maintenance request in writing as per the above methods with as much information as possible.

Alternatively, if the urgent repair cannot wait until the next business day, please find the contact details on WIN Renter Welcome Kit.

For the definition of what constitutes an urgent repair, please refer to Consumer Affairs Victoria Renter’s Guide.

Should you request any repairs that do not fall under the urgent repair category, you will be liable for the cost of the invoice.